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  • General
  • Ordering process
  • Payment
  • Shipping

General


A mascot or mascot usually denotes a lucky charm, doll or amulet for a group of people. In marketing, a mascot in this sense is called a stylized, often comic-like fantasy being with human features. It stands for a mark in the general sense, d. H. for a company, a product, a city, a region, an event or an institution (eg a sports club). Mascots today are part of the corporate design in the marketing of products and companies. Mascots often form a basis for motivational or advertising campaigns.

Costumes labeled "High Quality / Promotion"
approx. 03 to 05 working days (Price group 250,00 € to 850,00 €)

Costumes labeled "Professional / Advertising Character"
about 20 to 23 working days (price group 1.099,00 € to 1.999,00 €)


.... without special requests such as color change, logo printing or extra accessories! plus shipping time to the respective countries (see information under shipping)

No, that's not possible.

The production and the warehouse are not public, therefore it is not possible to look at the costumes or to buy or pick them up locally.
We've posted enough photos for each product so you can get a good idea of the costume.

If you have questions about a costume or purchase, please contact us.
The costumes are different depending on the price group in the fabric quality & manufacturing / construction of the costume head.

Costumes labeled "Promotion" (Price group 200,00 € to 350,00 €)
- Fabric quality thin
- Head completely made of "fabric"
- Simple construction from the head (no fan)
- The eyes, the mouth are made of a "fabric screen"
- Simple construction of the shoes / cuffs (no sole)
- Belly pillow / filling rings not included in the costume

Costumes with the label "High quality" (Price group 450,00 € to 1.000,00 €)
- Fabric quality High quality
- Head completely made of "fabric"
- Simple construction from the head (no fan)
- The eyes, the mouth are made of a "fabric screen"
- Reinforced construction of the shoes / cuffs (no sole)
- Belly pillow / filling rings included in the costume

Costumes labeled "Professional & Advertising Character" (Price range € 1,100.00 to € 1,900.00)
- Fabric quality High quality
- Head is molded / molded from "foam" or "plastic"
- Professional construction from the head (with fan)
- The eyes, the mouth and possible further details are applied in a modern airbrush process
- Reinforced construction of the shoes / cuffs (with sole)
- Belly pillow / filling rings not included in the costume

Exact information about the construction can be found in the section "Infos" ....

Yes, under the name "The Mascot Factory" we offer a cheap "premium manufacturing" for those looking for a high quality mascot according to the customer's sample for a small price. Here, the customer should already have a template / drawing for the desired costume. Depending on the order situation we can deliver the costume within 20 - 25 working days after order. Just write to us, you will receive a non-binding offer for your request mascot costume ..

For those who are looking for the "BEST OF THE BEST" mascot costume for their company or club, we offer an exclusive "High Class Production" among the "Costume Heroes". The costumes not only impress with their unique look, they also have many advantages. The heads are the best thing on the mascot market. The view is perfect for every head and a fan to carry well even in warm weather. The body is perfect for any weather produced and easy to clean. The shoes of the costume are closed and all have a thick sole, while still very comfortable to wear. So these costumes are unique in quality materials and wearability. Depending on the order situation the production lasts 35 - 45 working days after order.

Exact information about the construction can be found in the section "Infos" ....
The prices and production times depend on your budget, as well as the requirements and the resulting detailed production method.

We can offer you over 850 specified online shop costumes, these can be redesigned for an additional charge in color. The prices are then between 250.00 to 1.900,00 €.
Or you want a costume based on a template, then we have two designs for it. A "Premium" production from € 1,990.00 and a "High-Class" production from € 6,990.00.


Exact information about "Costumes on presentation" can be found under "Individual Products" ....
All costumes of "Mascot24" are designed universally.
That means for carriers with a "normal figure" & body height between "1.70 m and 1.85 m" always fit into the costume. As each costume is made, we can of course change the size for an extra charge for you. For example, for persons with a "wider body" with a body height between "1.85 m and 2.00 m".

Exact information about the costumes can be found in the section "Infos" ....

Yes, we can offer you a mascot24 "EXPRESS-building" and a DHL "EXPRESS-shipping"

The mascot24 "EXPRESS-Bau" costs in addition between 25% to 60% extra surcharge of Costume price.

- "High quality / Promotion" items between 200.00 € and 1.000,00 € can be shipped between 01 to 03 business days with an "EXPRESS-Bau" fee!
- ( zzgl. dispatch time / after order & Vorkasseneingang)

- "Professional / Werbefigur" articles between 1.100,00 € and 1,900.00 € can be sent between 14 to 18 working days with a "EXPRESS-Bau" fee !
- (plus shipping time / after ordering & prepayment receipt)


The DHL "EXPRESS shipping" costs additionally between 65,00 € and 299,00 € depending on the country of delivery .

For a quote Contact us ....
For detailed information about DHL "EXPRESS shipping", see the section "Shipping" ....

Mascott24 is Europe's largest mascot shop since 1999 with a lot of experience in mascots, animal costumes, costumes and running figures.
We carry over 850 products around the mascot costume: Many useful accessories parts such as cooling vests and stuffing cushions or transport bags and extras such as the matching pants, hat or T-shirt for your costume. We also like to print your company or club logo on the costume or accessories as desired.
Our offered products are all professionally produced and thus guarantee a high quality in fabric and workmanship.
Each mascot costume is made individually, individually designed and handpainted. The costumes are produced only from the order, so that we can respond to individual customer requests.

- best price guarantee
- 100% customer satisfaction
- Since 1999 costume experience
- Personal customer service on the phone
- 2 years warranty on possible manufacturing defects - Own Repair Service & Costume Making


If you have any questions just contact us.
Pay attention when buying online, quality and originals have their price ...

Look for cheap costume copies of our products that are offered in other mascot shops. Many shops from Far East use our pictures as a sales template. You will not receive our original costumes, but different costumes. Unfortunately, the costume doubles both in workmanship and material are not in the quality range like ours. In some cases even a fraud intent is behind it - you receive no commodity and your money is gone! In most cases, the costume plagiarism is also offered at extremely low prices, which of course are below our prices.

Also, you should consider when buying, where you can possibly have the costumes cleaned or repaired!
Only with us bought costumes we take on this.
We would therefore like to give you the tip to look closely at the shops, descriptions and, ultimately, mascot pictures and to think carefully about where you make the corresponding purchases.


If you have any questions just contact us.
Our Walking Act running costumes are all made by experienced manual tailors and industrial sewing machines. In addition, a high quality material (plush fabric) is used, so you get a 1a quality. In order to maintain this high quality of your costume and thus to ensure the longevity, you should follow the following care instructions. The mascot running costumes usually consist of several costume parts. At least, however, from two areas, the head and the body costume.
After wearing the costume head, wipe all moisture out of the head with a clean rag. But you can also spray a mild cleaner on your head (eg Ferbreeze) if you find dirty spots on the neck or chin area. This will help to keep the costume fresh for the next deployment. Mascot heads can be wiped with a simple rag in case the face gets dirty. The body costume, consisting on average of a "coverall", hands and feet as well as partly a simple belly pillow or a simple belly ring, may (except there are plastic parts available - see belly ring) be cleaned at 30 ° C in the washing machine. Wool gentle cycle is recommended here in order not to damage the material (plush fabric) or to support its longevity. In the dryer, none of the costume parts may be given as the material may be damaged by the heat. You should also leave the iron in the closet. Air drying is the best way to gently dry your costume. The design of the costumes is basically the same. At the back of the overalls and / or top is a Velcro closure or a zipper for closing. The hands and feet are basically gloves and gauntlets that are simply worn over them.

Quick Overview:
• 30 ° wool gentle wash for all fabric plush parts (except head)
• Hand wash only (careful with colored airbrush - eyes & details)
• No "dryer" application possible / only air drying
• DO NOT iron plush fabric

Exact information about the "cleaning" can be found in the section "Infos" ....

Ordering process


We look forward to becoming part of our customers.

- You will receive a confirmation e-mail on the same day after the online order from our accounting department. There the invoice is attached as pdf.File.

- Transfer the invoice amount and, if possible, send us a copy of the payment by e-mail (this speeds up the start of production).

- Production of goods after receipt of payment
- Depending on the design, the production is between approx. 03 to 05 working days or 20 to 23 working days

- Costume will be sent to you as soon as possible with the shipping service provider "DHL", shipping time depending on the country zb. Germany 02 to 05 business days


Exact information about the costumes can be found in the section "Infos" ....

Yes, we can offer you a mascot24 "EXPRESS-building" and a DHL "EXPRESS-shipping"

The mascot24 "EXPRESS-Bau" costs in addition between 25% to 60% extra surcharge of Costume price.

- "High quality / Promotion" items between 200.00 € and 1.000,00 € can be shipped between 01 to 03 business days with an "EXPRESS-Bau" fee!
- ( zzgl. dispatch time / after order & Vorkasseneingang)

- "Professional / Werbefigur" articles between 1.100,00 € and 1,900.00 € can be sent between 14 to 18 working days with a "EXPRESS-Bau" fee !
- (plus shipping time / after ordering & prepayment receipt)


The DHL "EXPRESS shipping" costs additionally between 65,00 € and 299,00 € depending on the country of delivery .

For a quote Contact us ....
For detailed information about DHL "EXPRESS shipping", see the section "Shipping" ....

Of course you can also order by e-mail
For this please enter the "name" and the "article number" of the desired product.


If you have any questions just contact us.
Of course you can also order by phone.
For this, please have the desired product "name" and the "article number" ready Our staff will ask you for an e-mail address and the "invoice and delivery address" So that we can send you the invoice or the goods later.

If you have any questions just contact us.
Of course you can also order by fax.
For this, please have the desired product "name" and the "article number" ready Our staff will ask you for an e-mail address and the "invoice and delivery address" So that we can send you the invoice or the goods later.

If you have any questions just contact us.
Mascott24 is Europe's largest mascot shop since 1999 with a lot of experience in mascots, animal costumes, costumes and running figures.
We carry over 850 products around the mascot costume: Many useful accessories parts such as cooling vests and stuffing cushions or transport bags and extras such as the matching pants, hat or T-shirt for your costume. We also like to print your company or club logo on the costume or accessories as desired.
Our offered products are all professionally produced and thus guarantee a high quality in fabric and workmanship.
Each mascot costume is made individually, individually designed and handpainted. The costumes are produced only from the order, so that we can respond to individual customer requests.

- best price guarantee
- 100% customer satisfaction
- Since 1999 costume experience
- Personal customer service on the phone
- 2 years warranty on possible manufacturing defects - Own Repair Service & Costume Making


If you have any questions just contact us.
We are happy to deliver our Swiss customers VAT-free.
When ordering, please send us your VAT number (this will be checked) Transfer the net amount without German 19% VAT.
Swiss Customs will then charge you the 7.6% Swiss VAT and customs duty on delivery of the package.
Please note: The VAT ID no. is not your number at the tax office.
We do not offer a subsequent refund of VAT.

Exact information about the subject "tax-free" can be found in the section "Infos" ....
Companies that are located in Austria or within Europe, an invoice is issued without VAT, as it is an intra-community tax-free delivery according to §4 No. 1b in conjunction with §6a UStG. Is.
When ordering, please send us your VAT number (this will be checked) Your VAT No. (VAT identification number) starts in Austria with ATU (for example: ATU1100903).
Please note: The VAT ID no. is not your number at the tax office.
We do not offer a subsequent refund of VAT.

Exact information about the subject "tax-free" can be found in the section "Infos" ....

Payment


No, that's not possible.

The production and the warehouse are not public, therefore it is not possible to look at the costumes or to buy or pick them up locally.
We've posted enough photos for each product so you can get a good idea of the costume.

If you have questions about a costume or purchase, please contact us.
The payment in advance is welcome, for all other forms of payment the customer further fees.


Exact information about the "Payment types" can be found in the section "Info" ....
Each customer has the opportunity to pay with us in advance with PayPal.
This PayPal service varies by country.


Exact information about the "PayPal fees" can be found in the section "Infos" ....
On request but only for "Municipal Organizations / Authorities" a last name purchase is possible.
However, only for costumes from our shop without changes, then additional fees of at least 10.00 € or about 3% depending on the amount of the invoice amount.
The payment must be settled after receipt of the goods within 10 to 14 days.


Exact information about "purchase on account" can be found in the section "Infos" ....
Unfortunately, that is not possible.
The production and the warehouse are not public, therefore it is not possible to look at the costumes or to buy or pick them up locally.

If you have questions about a costume or purchase, please contact us.
For deliveries to countries outside Europe or non-EU countries, additional country-specific import duties and customs clearance fees may apply. The amount of the fees depends on the country of delivery.
Please ask these fees at your local customs office.
These fees are to be borne by you.

If you have any questions just contact us.
We are happy to deliver our Swiss customers VAT-free.
When ordering, please send us your VAT number (this will be checked) Transfer the net amount without German 19% VAT.
Swiss Customs will then charge you the 7.6% Swiss VAT and customs duty on delivery of the package.
Please note: The VAT ID no. is not your number at the tax office.
We do not offer a subsequent refund of VAT.

Exact information about the subject "tax-free" can be found in the section "Infos" ....
Companies that are located in Austria or within Europe, an invoice is issued without VAT, as it is an intra-community tax-free delivery according to §4 No. 1b in conjunction with §6a UStG. Is.
When ordering, please send us your VAT number (this will be checked) Your VAT No. (VAT identification number) starts in Austria with ATU (for example: ATU1100903).
Please note: The VAT ID no. is not your number at the tax office.
We do not offer a subsequent refund of VAT.

Exact information about the subject "tax-free" can be found in the section "Infos" ....

Shipping


No, that's not possible.

The production and the warehouse are not public, therefore it is not possible to look at the costumes or to buy or pick them up locally.
We've posted enough photos for each product so you can get a good idea of the costume.

If you have questions about a costume or purchase, please contact us.
We look forward to becoming part of our customers.

- You will receive a confirmation e-mail on the same day after the online order from our accounting department. There the invoice is attached as pdf.File.

- Transfer the invoice amount and, if possible, send us a copy of the payment by e-mail (this speeds up the start of production).

- Production of goods after receipt of payment
- Depending on the design, the production is between approx. 03 to 05 working days or 20 to 23 working days

- Costume will be sent to you as soon as possible with the shipping service provider "DHL", shipping time depending on the country zb. Germany 02 to 05 business days


Exact information about the costumes can be found in the section "Infos" ....

Yes, we can offer you a mascot24 "EXPRESS-building" and a DHL "EXPRESS-shipping"

The mascot24 "EXPRESS-Bau" costs in addition between 25% to 60% extra surcharge of Costume price.

- "High quality / Promotion" items between 200.00 € and 1.000,00 € can be shipped between 01 to 03 business days with an "EXPRESS-Bau" fee!
- ( zzgl. dispatch time / after order & Vorkasseneingang)

- "Professional / Werbefigur" articles between 1.100,00 € and 1,900.00 € can be sent between 14 to 18 working days with a "EXPRESS-Bau" fee !
- (plus shipping time / after ordering & prepayment receipt)


The DHL "EXPRESS shipping" costs additionally between 65,00 € and 299,00 € depending on the country of delivery .

For a quote Contact us ....
For detailed information about DHL "EXPRESS shipping", see the section "Shipping" ....

Shipping takes anywhere from 02 to 08 business days, depending on the country.

Please note that the costumes are mostly produced after order!
Therefore, on the "shipping time" on the "production time" on it, these take you from the product.

Exact information about the "shipping time" can be found in the section "Shipping" ....
To ensure a fast and smooth shipment of your orders, we have a reliable partner with whom we work closely together: Deutsche Post World Net with DHL, the express and logistics service provider.
Upon request, we also ship our products with the shipping service "UPS" United Parcel Service

Exact information about the "shipping time" can be found in the section "Shipping" ....
We ship our products worldwide in almost all countries / locations of the world:

EUROPE:
Åland Islands, Albania, Andorra, Armenia, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Germany, Estonia, Faroe Islands, Finland, France, Georgia, Gibraltar, Greece, Ireland, Iceland, Isle of Man, Italy, Canary Islands , Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Macedonia, Moldova, Monaco, Montenegro, Netherlands, Norway, Austria, Poland, Portugal, Romania, Russia, San Marino, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain Czech Republic, Ukraine, Hungary, Vatican City, United Kingdom, Belarus, Cyprus

AFRICA:
Algeria, Angola, Egypt, Equatorial Guinea, Ethiopia, Benin, Botswana, Burkina Faso, Burundi, Djibouti, Ivory Coast, Eritrea, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Cameroon, Canary Islands, Cape Verde, Kenya, Lesotho , Liberia, Madagascar, Malawi, Mali, Morocco, Mauritania, Mauritius, Mozambique, Namibia, Niger, Nigeria, Reunion, Zambia, Senegal, Seychelles, Zimbabwe, South Africa, Swaziland, Tanzania, Togo, Chad, Tunisia, Uganda, Central African Republic

ASIA AND MIDDLE EAST:
Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Gaza Strip, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Yemen, Jordan, Cambodia, Qatar, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Nepal , Oman, East Timor, Pakistan, Philippines, Russia, Saudi Arabia, Singapore, Sri Lanka, South Korea, Tajikistan, Taiwan, Thailand, Turkey, Uzbekistan, United Arab Emirates, Vietnam

AUSTRALIA AND OCEANIA:
Australia, Cook Islands, Fiji, French Polynesia, Kiribati, New Caledonia, New Zealand, Norfolk Island, Papua New Guinea, Solomon Islands, Samoa, Tonga, Tuvalu, Vanuatu, Wallis and Futuna

NORTH AMERICA:
Anguilla, Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Costa Rica, Curacao, Dominica, Dominican Republic, El Salvador, Granada, Greenland, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica , Canada, Martinique, Mexico, Montserrat, Nicaragua, Netherlands Antilles, Panama, Saint-Barthélemy, Saint Kitts and Nevis, St. Lucia, St. Martin (French part), St. Vincent and the Grenadines, St. Eustatius and Saba , St. Maarten (Dutch part), Trinidad and Tobago, Turks and Caicos Islands, United States Minor Outlying Islands, United States

SOUTH AMERICA:
Argentina, Bolivia, Brazil, Chile, Ecuador, French Guiana, Guyana, Colombia, Paraguay, Peru, Suriname, Uruguay, Venezuela


Exact information about the "countries / places" can be found under "Shipping" ....
Every customer will receive an e-mail as soon as the costume is ready for shipping.
Inside is the parcel tracking number and a shipping service link for a free parcel tracking.

If you have any questions just contact us.
For deliveries to countries outside Europe or non-EU countries, additional country-specific import duties and customs clearance fees may apply. The amount of the fees depends on the country of delivery.
Please ask these fees at your local customs office.
These fees are to be borne by you.

If you have any questions just contact us.
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